Clause 8 of ISO 9001:2008

Clause 8 of ISO 9001 covers customer satisfaction surveys, internal audits, non conforming product, analysis of data, continual improvements and corrective and preventive actions. We will only discuss a few of the areas which are otherwise difficult to handle in a company. In ISO, internal audit tracking is quite difficult to manage as observations, non [...]

Clause 7 of ISO 9001:2008

Clause 7 of the ISO 9001 standard is an important clause as it covers contract review, design and development activity, installation, commissioning, calibration  and release of product. Purchase activity and managing of non conformities is also also part of this clause. Touchbase product manages the design clause very well. Design is an activity where many [...]

Clause 6 of ISO 9001:2008

Clause 6 of ISO 9001:2008 deals with managing resources which includes people and infrastructure. People issues are covered under clause 6.2 of the standard and Touchbase has a separate module for managing skill and competency matrix which has been covered in a separate knowledge series published by us. The net outcome of managing training needs [...]

Clause 5 of ISO 9001:2008

Clause 5 of the standard deals with the formulating of a quality policy, objectives and conducting of management reviews. Where Touchbase product can be useful is for tracking of objectives using the dashboard feature of the product and also tracking of the management review meeting through workflows. Creation of a dashboard in Touchbase is easy [...]